American Hard Maple - The Real Deal
Timing: We try to ship orders for block kits the same day (order before noon). Blocks will arrive everywhere in the US in five working days, most places sooner. Order before noon, Monday, and it will be there by Friday. You can order in a number of ways:
(1) Online using the secure Shopping Cart (VISA, MC, AMEX,
DISCOVER). This is by far the easiest and most reliable way to
order. It assures that the errors inherent in phone orders are
eliminated because you do the typing, it avoids bad connections, and
it allows you to order 24/7. Our shopping cart will allow you
to use VISA, MC, DISC, AMEX, PayPal, e-check, check or Purchase
Calls - We will accept calls during business hours most weekdays Central Time at 1-877-606-4374 (toll free).
Our Prices - Our prices for premium blocks and first & seconds are for genuine Hard Maple. Our Beech blocks are made of virgin Beechwood.
Damage - The common carrier is responsible for damages that occur during shipping to you, though we are responsible for making such claims. Please note damages to the package when it arrives and notify us immediately if damages are noted after opening the parcel. Do not return damaged parcels before contacting us as we will not refund amounts for returned items that are received damaged.
Guarantee - Our Hard Maple blocks are unconditionally guaranteed to the original owner or recipient as to materials and workmanship. We will cheerfully replace defective, cracked, or broken blocks free-of-charge as long as you own the blocks, including shipping, though we may require you to return the damaged blocks to us at your expense. Blocks will suffer minor problems from ordinary wear and tear including chipped corners and other dings and we cannot guarantee against damage that is the result of this rough play.
Returns - We will accept returns of new blocks within thirty days of receipt by the customer or recipient for any reason. Returns must be adequately packed and arrive in like new condition. We will not refund amounts for merchandise returned to us in damaged condition, but we will help you file claims for blocks damaged in transit. We will not refund shipping costs unless, in our opinion, the blocks are markedly defective, beyond the bounds of our customary manufacture, and the problem cannot be remedied by replacing defective blocks.
Melissa and Doug - We also sell economy blocks manufactured by Melissa and Doug. Those blocks are guaranteed by their manufacturer and you should see them for specifics. We do not accept returns of these blocks and problems should be referred to the manufacturer only. Return information can be found here: http://www.melissaanddoug.com/orderinginfo.phtml
Shipping - We ordinarily ship in a cardboard box by UPS (Continental US ) or USPS Priority Mail (Guam, USVI, Alaska, etc.). We ship to the address you give us, and you are responsible for providing accurate zip codes, addresses, suite numbers, apartment numbers and the like or notifying us of any peculiarities in your address (e.g. The post office does not deliver to your address). Incorrect addresses may incur extra charges. Blocks typically arrive everywhere in the US in five working days or less. Shipping to Canada and other countries is by Priority Mail (4 to 10 days). These times are not a guarantee, and we cannot control shipping hold-ups, delivery times, customs hold-ups, or special problems with delivery. Our promise is limited to conveying your blocks to a common carrier promptly.
Questions? - - 1-877-606-4374 (toll free)
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Toys and Blocks, Inc.
207 N. Main St., PO Box 819
Hebron, Indiana 46341